Returns & Exchanges
We want you to love every sip of our Aloha spirit, but if your order isn't quite right, we are here to help. Due to the perishable nature of our premium Hawaiian coffee, we offer exchanges or refunds on merchandise and unopened coffee bags within 30 days of purchase.
Contact Customer Care
Email our support team with your order number and details about the item you wish to return or exchange.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the return shipping address.
Package Your Items
Securely pack the unopened coffee or unused merchandise in its original packaging, clearly marking the RMA number on the outside of the box.
Processing & Refund
Once your return is received and inspected, we will process your refund to the original payment method or ship out your replacement items immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing